Question 1

I already pay for Zoom. Why move sessions into Clerie?

Accepted Answer

Because Zoom doesn't write your note, doesn't bill the session, and doesn't care that your client just shared their screen unprompted. Clerie's video lives inside your EHR, so the recording becomes the note and the note becomes the claim. Nothing gets copied between tools, and nothing gets forgotten at 9pm. Telehealth is included in Clerie at no extra charge, so you stop paying for Zoom, and for the standalone AI note-taker sitting in the corner of every session.

Question 2

Does it work for couples, families, and group sessions?

Accepted Answer

Yes. Multi-participant support brings couples and families into one session, and for groups one note covers up to about 10 people, with the AI tracking 8-10 voices in the room or on the call. Instead of writing ten separate notes after a group session, you write one and apply it to everyone who attended. Honest limit: it struggles with very quiet talkers, so mic placement matters. If you run groups every week, bring one to the demo and watch what the note looks like.

Question 3

Is the video actually HIPAA-compliant?

Accepted Answer

Yes. Clerie's telehealth is HIPAA-compliant, and the recording stays inside your EHR instead of bouncing between a video tool, a third-party note-taker, and your documentation system. That matters more than it sounds: every extra tool that touches a session is another privacy policy to read and another vendor handling your clients' words. In Clerie, the session, the recording, and the note live in one system, under one set of protections.

Question 4

What does my client need to install?

Accepted Answer

Nothing. They tap a link and they're in, from a phone, a tablet, or a laptop. No app, no account, no password to reset five minutes before the session. That matters for the client who hates technology and the client joining from a parked car on a lunch break. If they can open a text message, they can make their appointment.

Question 5

Does Clerie's telehealth have a waiting room and virtual backgrounds?

Accepted Answer

Yes. Clerie's telehealth includes a waiting room, virtual backgrounds, in-session chat, screen share, and a built-in whiteboard for the sessions that need one. The difference from a general video tool is the permissions: your client can't start a screen share until you approve it, because that button was designed for therapy, not webinars.

Question 6

Is telehealth included or a paid add-on?

Accepted Answer

Included. Clerie doesn't charge extra for telehealth. Most EHRs that offer video sell it as an add-on, commonly around $10 per practitioner per month (published rates, June 2026), which adds up fast across a group practice. With Clerie, the video, the whiteboard, and the recording that feeds your AI note are all part of the same per-session price.

Telehealth built for therapy, not the masses.

Zoom was built for business, not for therapy clinics.

We built a telehealth tool specifically for therapists.

HIPAA-compliant, encrypted video calls

No downloads, works on any device

Screen share, chat, waiting room, backgrounds

Built for couples and family sessions

The recording writes your note

Everything the session needs, in one login

Telehealth is included, at no extra fee.

The questions people actually ask on demos.

Run your next session on Clerie

Product

Who it's for

Plans

Company

Legal & support

Telehealth built for therapy, not the masses.

Zoom was built for business, not for therapy clinics.

We built a telehealth tool specifically for therapists.

HIPAA-compliant, encrypted video calls

No downloads, works on any device

Screen share, chat, waiting room, backgrounds

Built for couples and family sessions

The recording writes your note

Everything the session needs, in one login

Telehealth is included, at no extra fee.

The questions people actually ask on demos.

I already pay for Zoom. Why move sessions into Clerie?−

Does it work for couples, families, and group sessions?+

Is the video actually HIPAA-compliant?+

What does my client need to install?+

Does Clerie's telehealth have a waiting room and virtual backgrounds?+

Is telehealth included or a paid add-on?+

Run your next session on Clerie