Release Notes — May 22, 2026: Enhanced Telehealth Experience

Major improvements to telehealth video quality and reliability, plus enhanced support request management for practice administrators.

Telehealth Improvements

• You can now see real-time indicators when participants mute/unmute or turn their cameras on/off during sessions
• Video quality has been optimized for mobile devices, reducing battery drain while maintaining clear video
• Whiteboard collaboration is now more intuitive with improved toolbars and the ability to hide drawing tools per participant
• Late joiners to whiteboard sessions will automatically see the same view as the session moderator for better consistency

Administrative Tools

• Support request queues now include AI-powered analysis to help prioritize and categorize incoming requests
• You can now filter and rank support requests by assignee for better team management
• Case column sorting and display has been polished for clearer organization of client information

Performance & Reliability

• Fixed several dialog and interface issues that could cause temporary freezing
• Improved file handling for documents with special characters or non-English names
• Enhanced session stability and connection reliability across all features